Frequently Asked Questions
WHICH CREDIT CARDS DOES DAVID'S COOKIES ACCEPT?
We accept Visa, Master Card, Discover, and American Express.
IS IT SAFE TO ENTER MY CREDIT CARD INFORMATION ON DAVID'S COOKIES' WEB SITE?
To insure the safety of your credit card information, David's Cookies uses Secure Socket Layer technology (SSL). SSL is a protocol designed by Netscape Communications that provides encrypted communication. This makes it impossible for anyone besides for David's Cookies to access your private billing information.
DOES DAVID'S COOKIES SHARE CUSTOMER INFORMATION WITH THIRD PARTIES?
David's Cookies does not share customer information with third parties under any circumstances. We value our customers and honor their privacy.
I WOULD LIKE MY ORDER TO SHIP OUT ON A FUTURE DATE.
If you would like the shipment of your order to be delayed, please choose the desired delivery date on the calendar during the checkout process.
IF I PLACE AN ORDER WILL I START RECEIVING MAIL/EMAIL FROM DAVID'S COOKIES?
During the checkout process there is an option to decline from being added to David's Cookies' mailing list. Recipient information is not added to our mailing lists.
HOW CAN I BE SURE THAT MY ORDER WENT THROUGH?
Once you have completed the order process you will receive an order confirmation number. If you do not receive a confirmation number this means that your order did not go through. Additionally, you will receive an e-mail notification confirming your order. Please note: If your e-mail address was not entered correctly, you will receive an order confirmation number, however you will not receive the e-mail confirmation.
CAN I CHECK THE STATUS OF MY ORDER ONLINE?
Once our carrier has picked up the order, you will be able to track the shipment of your order by logging in to your account or by tracking your package using the tracking number that was emailed to you on UPS.com.
IF I DO NOT HAVE INTERNET ACCESS OR DO NOT WISH TO USE MY CREDIT CARD ONLINE CAN I PLACE AN ORDER OVER THE PHONE?
Please feel free to place your order over the phone. The number to call is 1 800-500-2800. Our customer service representatives will be happy to assist you.
ARE DAVID'S COOKIES' PRODUCTS GUARANTEED FOR QUALITY AND FRESHNESS?
We guarantee 100% satisfaction on all our products: If you are less than satisfied with the quality or freshness of a product, we will either reship the item or refund you for the total value (within 30 days of receipt). Just call or email customer service and we'll make it right! We are open Mon-Fri -9-5pm EST.
Our cookies and brownies taste best within 48 hrs of receipt. Freeze for long term storage in a freezer safe container up to 6 months.
Our cakes and tarts are good for up to 5-7 days in the refrigerator, up to 6 months in the freezer. Cookie dough can be frozen up to 1 year, but only should be thawed and refrozen once. Cookie dough must be kept cold and baked from frozen. We do not recommend storing longer than 2 weeks in the refrigerator.
IF THE ITEM IS DELAYED IN SHIPMENT OR NOT DELIVERED DUE TO AN INCORRECTLY OR INSUFFICIENTLY ENTERED ADDRESS, WILL DAVID'S COOKIES RESHIP THE ITEM?
Because our products are perishable food items & cannot be restocked once they leave our facility, we cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is absolutely correct before you submit the order.
Please note: UPS charges David's Cookies for any incorrect or incomplete addresses. As a result should your package contain an incorrect address or be missing information like a Company Name, Apt #, or Suite # that would cause UPS to have to redirect the package, we will have to charge a $18 fee for the address correction. If packages are delivered to an incorrect address, a replacement can be sent out for 50% of the original item price, plus standard shipping $6.95. Please ensure your above address information is correct to avoid any additional UPS charges.
CAN I RETURN AN ITEM ORDERED FROM DAVID'S COOKIES?
Unfortunately, because our products are perishable food items, once they leave our facility we cannot accept returns. We stand behind our items, if you are not satisfied, please email custserv@davidscookies.com or call 1-800-500-2800 so we can better serve you. We are able to process refunds 30 days after receipt, after that we are unable to issue any refunds.
HOW DO I PLACE AN ORDER THAT WILL BE SHIPPING TO MULTIPLE LOCATIONS?
You will be able to choose multiple shipping locations during the checkout process. Please feel free to email us or call our customer service department at 1 800-500-2800 about any concerns you may have.
WHAT ARE YOUR SHIPPING RATES?
Standard delivery is a 2 day service via UPS at $6.95. Expedited is $39.95. Simply choose the desired delivery date on the calendar at checkout. We bake fresh daily and ship Mon-Wed for delivery on Wed-Fri. Our cutoff time is Monday through Wednesday, 9am EST to go out that day. Orders in by 9am Thursday can ship Expedited for Friday delivery. We do not ship over the weekend, so orders in after 9am Wednesday will ship the following Monday.
ARE THERE ANY LIMITATIONS TO USE OF A DISCOUNT CODE?
Discount codes cannot be combined with any other coupon or applied to previous purchases. Discounts are not valid on orders over $500 or more than 10 gift recipients. Maximum discount of $150 per order per customer. Maximum discount of $150 per order per customer. This promotion is not valid for bulk orders that use the David's Cookies corporate spreadsheet. Discounts do not apply to Monthly Clubs as they are already discounted
STILL NEED HELP?
Please feel free to contact our customer service department via email at custserv@davidscookies.com or by phone at 1 800-500-2800 OR if you have an idea for a new product or would like to make a suggestion to improve our service, please email custserv@davidscookies.com